Implementation-- US Insurance Operations

VOYA INDIA Overview

VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are dedicated to delivering cutting-edge solutions to Voyas Health (employee benefits), Wealth (Retirement) and Investment Management Business. Our focus lies in crafting inventive customer centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial Inc.

More information is available at : - www.voyaindia.com

Job Summary

The Implementation Project Manager is responsible for managing endtoend transitions of Health (Group Life, Disability, Supplemental Health, etc.) This role also manages new business onboarding, enhancement initiatives, and upgrade projects for existing clients. The position ensures seamless service delivery through effective project management, crossfunctional coordination, and exceptional client experience.

Key Responsibilities

• Lead and manage all project tasks and deliverables for complex plan takeovers and new business implementations.
• Oversee upgrade and enhancement projects for existing Voya clients, ensuring timely and accurate execution.
• Maintain clear and structured communication on project status, risks, and milestones to all stakeholders.
• Serve as the primary liaison between clients, prior recordkeepers, consultants, external vendors, and internal teams.
• Ensure consistent, highquality client experience across all interactions and processes.
• Participate in Sales and RFP presentations for prospective clients, providing subjectmatter expertise as needed.
• Demonstrate strong understanding of multiple Health and Wealth products to collect policy requirements and plan provisions.
• Anticipate client needs and proactively identify alternative solutions, options, and risk mitigations.
• Utilize internal systems and databases to manage project workflows, documentation, and quality checks.
• Deliver on customer expectations and project commitments independently and within agreed timelines.
• Identify potential escalations and take proactive steps to resolve or mitigate issues.
• Ensure that project decisions consider downstream impacts to operations, compliance, and customer experience.
• Recommend process enhancements and support implementation of new initiatives, products, and technology improvements.
• Lead or contribute to continuous improvement efforts related to implementation practices and crossfunctional collaboration.
• Manage multiple concurrent projects, each ranging up to 12 months in duration.
• Balance daytoday responsibilities while maintaining oversight of critical project management functions in a fastpaced, resultsdriven environment.

Required Education & Experience

• Bachelors degree or equivalent experience preferred.
• 510+ years of experience in:
• Health (Group Life, Disability, Supplemental Health), or
• 5+ years of implementation project management experience required.

Skills & Competencies

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong ability to manage shifting priorities while maintaining project accuracy and deadlines.
• Excellent organizational, time management, and multitasking capabilities.
• Exceptional interpersonal and communication skills with consultative approach.
• Demonstrated critical thinking, analytical capability, and independent problemsolving skills.
• Strong attention to detail with commitment to delivering highquality work.

Work Environment

• Fastpaced, clientfocused environment requiring proactive planning and adaptability.
• Role requires collaboration across multiple departments and external partners to ensure successful project outcomes.