Implementation Specialist

Specialist-Product Implementation (Global Payroll)

Required Technical Skills:

• 2 to 4 years of experience in HR Tech or software(payroll) implementation roles
• Advanced knowledge on Payroll, Core HR, Attendance modules.
• Proficiency in data porting, Excel, and error validation.
• Familiarity with CRM/ticketing tools and project tracking systems.
• Basic understanding of system logic and workflows.

Key Roles and Responsibility:

Project Delivery & Client Onboarding

• Lead mid-to-large scale implementations and ensure alignment with project timelines and quality benchmarks.
• Customize solutions within greytHR to meet complex client-specific requirements.
• Act as the go-to resource for escalated or high-visibility implementations.

Client Relationship Management

• Serve as the primary point of contact during implementation for strategic clients.
• Conduct requirement workshops and solutioning sessions.
• Provide consultative guidance and best practices to clients

Technical & Functional Expertise

• Maintain deep product knowledge, including new feature rollouts and module interdependencies.
• Execute data migration, advanced configurations, and troubleshooting.

Mentorship & Collaboration

• Coach and guide Associate-level team members during onboarding projects.
• Collaborate with cross-functional teams including Product, Engineering, Support, and Sales for end-to-end implementation success.

Process Compliance & Reporting

• Ensure adherence to implementation SLAs and internal SOPs.
• Track project milestones, share regular updates, and prepare implementation documentation.

Continuous Improvement

• Provide feedback to the product team based on customer inputs.
• Actively contribute to refining implementation templates, tools, and documentation.