Implementation Specialist

Job Title: Specialist-Product Implementation

About Greytip:

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless Hire-to-Retire solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As Indias leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

Position Purpose :

the LBU client's support position; the person must support a product demo and question-solving session, and it is the major responsibility to support the LBU client's queries and concerns.

Preferred Functional Knowledge:

• The candidate has basic payroll and HRMS implementation experience.
• Requirement-understand and gathering experience.
• Good at communication. Local (Hindi, Kannada, English Language)
• The candidate has handled a high volume of clients.

Key Responsibility:

• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, and value proposition.
• Proactively building strong customer relationships.
• Providing good knowledge and training on product features and its usage
• Customer escalations Handling. Various Implementation and modules implementation support
• Internal team coordination
• Develop competence in the use of all the information systems used in the implementation of the application.
• Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process.
• Defined process follows up with regular updates.
• Sharing in-time reports on the activity performed.
• Should be active and regular in contributing towards the improvement areas of self and team.

Qualification and Experience:

• Complete understanding of payroll configuration for Indian Payroll
• Strong communication and presentation skills
• support all aspects of customer implementations.
• Define detailed project implementation plans for each account.
• Diagnosis analysis of customer issues and requests
• Prioritizing and escalating issues when needed and keeping customers informed of progress.
• Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences.
• Identify gaps in functionality and work with the development team to enhance our products.
• Needs to maintain the proper Tracker.
• The ability to multitask effectively.
• Good in Indian payroll and Statutory compliance
• Ready to handle huge volume of employee headcount (LBU)Customers

Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.
• Competitive salary.