Implementation Project Manager

We are looking for an experienced Manager Client Implementation & Managed Services to lead end-to-end implementation of data asset projects and managed services. This role owns the full implementation lifecycle from contract sign-off through onboarding, configuration, go-live, and transition to steady-state operations.

Location: Gurgaon

About Employer- The employer is a fast-growing organization operating in the risk, compliance, and data intelligence space, helping financial institutions effectively manage regulatory, compliance, and operational risks.

The company works with global clients across banking, fintech, payments, and other regulated industries, delivering technology-enabled platforms and managed services to support complex regulatory and business requirements.

Roles and Responsibilities

• Lead end-to-end client implementations for products and managed services from contract sign-off to go-live
• Own implementation planning, timelines, milestones, dependencies, and delivery governance
• Act as the primary implementation SPOC for clients and internal stakeholders
• Understand client business, compliance, and operational requirements and translate them into system and service configurations
• Oversee configuration of workflows, rules, risk frameworks, SLAs, reporting, and managed service models
• Coordinate closely with Product, Technology, Operations, Compliance, and Managed Services teams
• Drive UAT, pilot runs, production deployment, and implementation sign-off
• Ensure smooth handover to BAU managed services teams, including SOPs, runbooks, and escalation matrices
• Manage client expectations, risks, issues, and escalations during implementation
• Ensure implementations adhere to regulatory, security, and internal governance standards
• Identify opportunities for process improvement, standardization, and delivery efficiency

Requirements

• 8-12 years of experience in implementation, client delivery, managed services, operations, or consulting roles
• Proven experience owning and leading client-facing implementations or service transitions
• Strong understanding of KYC, AML, compliance, risk, or regulatory-driven products (preferred)
• Exposure to fintech, regtech, banking, payments, or compliance platforms is an added advantage

Reach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at chimpy.salgotra@crescendogroup.in for a confidential discussion on the role.

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