Implementation Manager-TRANSACTION BANKING-BSG

Kotak Mahindra Bank

5 - 10 years

Mumbai

Posted: 02/03/2025

Job Description

Job Description

The role is part of Transacting Banking(GTS) team engaging with various business stakeholders in providing

the digital solutions to corporate through various Online banking platforms/digital channels

 

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SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES

  1. Strategic/Managerial Responsibilities
  • Good knowledge of payments modes like RTGS / NEFT / IMPS /UPI/ Fund Transfers and collections modes like NACH / UPI / BBPS / virtual accounts
  • Should be well versed with electronic channels like Net Banking / Web Services
  • Responsible for driving/managing the online banking platforms

 

  1. Program management and management reporting

Core Responsibilities

  • Identify customer needs for products enhancement / deal solutioning,
  • Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc
  • Interface with technology team to identify opportunities to migrate knowledge / systems / processes.
  • Work with IT/ BSG / Operations towards implementing a deal
  • Work with PSM in making effective pitches to customers
  • Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch
  • Collaborate with internal and external stakeholders to achieve target project implementation TaTs
  • Conduct training and education program for internal support units and customers
  • Provide advice and guidance for Online Banking services as a subject matter expert
  • Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress

 

  1. Self-Management Responsibilities
  • Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space
  • Acting as an efficient conduit between Product, Sales, technology and Operations
  • Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions
  • Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self
  • help for sales force
  • Tracking performance through analytics and monthly dashboards for better sales management
  • Support/Handle sales, relationship queries for quick activation and conversions

 

SECTION II: KEY INTERACTIONS

  1. Key Internal Interactions
  • Trainings to internal stake holders, demos of various products
  • Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)

 

  1. Key External Interactions
  • Deal solutioning discussions with Customers / vendors / tech partners etc..
  • Product Demos to customer
  • Meetings with high profile customers for product pitch

 

SECTION III: KNOWLEDGE & EXPERIENCE KNOWLEDGE

  1. Minimum Qualifications
  • Graduate from a leading university
  • Language Skills Proficient in English writing and communication

 

  1. EXPERIENCE
  • Years of Experience: At least 2 years of relevant experience in CMS Payments space
  1. Nature of Experience
  • Proven working experience in project management in the banking and information technology
  • sector
  • Solid banking background with understanding and/or hands-on experience in digital banking
  • projects or banking products
  • Knowledge of CMS products, regulatory and compliance policies would be an added advantage
  • Excellent knowledge of excel.

 

SECTION IV: COMPETENCIES & KEY PERFORMANCE INDICATORS BEHAVIORAL COMPETENCIES

  1. Core Competencies
  • Project Management Ability to manage multiple projects
  • Excellent client-facing and internal communication skills
  • Able to work independently, organized, creative and attentive to details
  1. Banking background
  • Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products Experience - 2 to 5 years

 

 

 

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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