Implementation Lead – B2B SaaS (Manufacturing Tech)

Implementation Lead B2B SaaS (Manufacturing Tech)

Location: Kolkata HQ, with frequent pan-India travel

Qualification: Bachelors degree in Engineering with 23 years of B2B project implementation

experience

Experience: 27 years

Budget: Upto 20 LPA

Summary: Lead end-to-end implementation of a B2B SaaS platform for manufacturing clients, ensuring smooth onboarding, go-live, and measurable customer value.

Work closely with sales, product, and tech teams while managing client relationships, on-ground execution, and project delivery across locations.

Company: A fast-growing SaaS platform is transforming the metal manufacturing industry with AI-driven insights, real-time visibility, and smarter production control.

Why This Role Exists

As a SaaS product expands rapidlyonboarding 10+ new projects every yearthe need for a

strong Project Lead has become critical.

This role is being created to:

Manage and implement custom projects with precision and speed with Optimum

resource consumption.

Align every stakeholderfrom Sales to Product to Techto a single execution plan

Ensure customers realise actual, measurable value from the solutions we deploy

Build a repeatable, scalable project implementation engine

Reduce effort, increase efficiency, and deliver a consistent customer experience

This role carries large ownership, high visibility, and direct impact on the success of

Every custom project we deploy.

What the Role Looks Like

As a Project Lead, you become the face of the company for customers after the sale closes.

You will:

Take complete ownership of the custom project implementation

Work cross-functionally with Sales, Product, Tech, and Customer Success

Ensure the earliest possible go-live with efficient resource management

Build trust, confidence, and long-term relationships with customers

Ensure customers actually use the Company SaaS product and realise value from it

This is a hands-on roleideal for someone who thrives in the field, takes ownership, and

enjoys solving real industrial problems.

Job Summary

Were looking for a 35 year experienced B2B Implementation Leader, preferably based in

Kolkata, who can take full ownership of project successfrom kickoff to renewal & so on.

Key Responsibilities

. Project Implementation

Execute the implementation of projects across regions (South, West, East, North)

Frequently travel for high-value accounts or escalations

Ensure customers go live with minimal delays

Delivery of the project under the given constraints of Time, Scope, Cost & Quality

Onboarding Strategy & Execution

Plan and manage rollout timelines

Configure workflows as per customer requirements

Ensure seamless coordination between product, tech, and field teams

. Metrics, Reporting & Performance Tracking

Track KPIs (activation time, go-live time)

Share implementation reports with leadership

Maintain complete visibility of project progress across regions

. Relationship Management

Build long-standing customer relationships

Celebrate wins, ensure satisfaction, and act as a trusted advisor

Skills & Experience Were Looking For

Must-Have

Excellent verbal & written communication skills

Strong organisation, multi-tasking, and problem-solving abilities with full ownership

Proven execution capability in distributed/on-site environments with willingness to travel

across India

Experience in custom project implementation, industrial automation, or digitisation projects

Familiarity with CRM/CS tools (Zoho, HubSpot, Gainsight)

Attention to detail with the ability to work in ambiguity

Understanding of business fundamentals

Vendor management, purchasing, and negotiation skills

Good-to-Have

Experience with metal manufacturing

Experience in industrial SaaS/Projects