Implementation Engineer

Location: Gurgaon (Work from Office)

Shift Hours: 05:30 PM - 02:30 AM IST (US Shift)- NO CAB FACILITY

Job Purpose:

We are seeking a highly motivated and detail-oriented Implementation Engineer to join our dynamic team. As an Implementation Engineer, you will be responsible for the successful deployment and integration of our solutions into client systems. This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope.

Support -

• Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
• Assign unresolved Incidents to appropriate teams
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents status at agreed intervals
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
• Provide investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with users and resolve Incidents in ConnectWise
• Escalate Major Incidents to the Manager
• Escalate Incidents at risk of breaching Service Level Agreement to the Manager
• Document troubleshooting steps and service restoration details
• Create and submit knowledge articles
• Provide specialized investigation and diagnosis of all Incidents and Service Requests
• Monitor and optimize Infrastructure usage Linux/AWS

Technical Skills:

Mandatory skills - Knowledge in IAM (Identity & Access Management), Linux, AWS, MySQL, Domain Controllers, Single Sign On, MFA

Preferred:

Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.

User Lifecycle: Including automated provisioning and deprovisioning, role assignments

Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory

Qualification:

Bachelors degree in Computer Engineering, Information Technology, or a related field.

2 years experience in a technical implementation or Product configuration and integration.

Overall, 4-5 years of experience.

Strong understanding of databases and software applications.