Implementation Engineer 3

Fares & Shopping Implementation team is responsible for product delivery and providing services/ consulting on airline pre-shopping/shopping/pricing products, regardless of the touchpoint used by the airline. As part of our dynamic team, you will serve as the primary point for airlines implementing our product portfolio.

Role

• Individual Contributor

Primary Responsibilities

• Act as main point of contact for delivering products that fall under fares team portfolio (Amadeus Ticket Changer/ Shopping products/ OB fee/ Branded Fares etc.)
• Serve as the dedicated implementation point of contact, managing multiple product implementations for different airlines simultaneously - you will analyze customer requirements and manage product delivery in both test and production environments.
• Provide solutioning and filing consultancy, offering filing guidelines to meet airline requirements during product implementation (e.g., CAT31, CAT33, OB fees, RecS8, etc.).
• Offer functional support during the test phase and manage project activities, including planning, follow-up, and support during implementation.
• Troubleshoot and provide first-level support for any issues that arise during the test phase of your projects.
• Lead knowledge sharing and the industrialization of new Amadeus solutions within the team
• Participate in the creation and improvement of implementation processes.
• Engage in service and consultancy opportunities by creating and delivering new services around the products portfolio within the team's scope. Analyze customer service requirements, assess product usage, define tailored service proposals, and deliver them to the customer.

Skills

• Strong functional knowledge in the airline fares and pricing domain, including ATPCo fares, categories, OB fee, Branded fares, etc.
• Good knowledge of the Airline IT landscape
• Knowledge of Amadeus products will be an added advantage

Competencies

• Strong problem-solving and analytical skills, including the ability to gather data, compile information, and prepare reports.
• Service-oriented, accountable and proactive
• Excellent interpersonal and communication skills, with the ability to work effectively in a multicultural environment.
• Proficient in project management, including change management and tracking skills.
• Good team player

Diversity & Inclusion