Implementation Engineer 3

Are you ready to revolutionize travel payments?

We are looking for a Payment Implementation Engineer, who will be in charge of the end-to-end implementation process for the full range of Payment Payout products and services for their customers (Travel Sellers) assigned. This entails a combination of consulting, project management, industry knowledge and a deep understanding of our customers’ needs.

In this role you’ll:

• Manage standard projects (no gap), and non-standard projects (gap or pilot)
• Be the Primary point of contact with the customer along the implementation process
• Assess customer needs & advice best approach for quick implementation/adoption
• Define, manage and execute the implementation plan including the required technical configuration
• Provide functional and technical support to customers requiring Web Service integrations
• Understand buy-in from customer’s new areas and if necessary, explain the benefits of the solution to them
• Prepare the plan and coordinate all areas involved (Internal teams, Customer & Partners)
• Deliver the demo/training of the products
• Obtain committed delivery timescales internally. Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates. Provide a regular executive summary covering the risks/issues that need management attention. Be the entry point for escalation
• Ensure that delivered solution or service to customer corresponds to what has been defined in the contract and that customer understands its full capability
• Positively influence the customer, to have full adoption of the product
• Ensures that the solution is working properly, in its full extension, before it is transferred to Customer Care Area.
• Participate in building a strong relationship with Partners and an onboarding process with each of them
• Analyze customer systems and service requirements, implement the Payment Solution and provide technical and functional support to customers
• Go along with the customer until they confirm they are ready to use the Payment Solution
• Work independently with a certain autonomy to solve problems, while ensuring collaboration with other teams when needed.

About the ideal candidate:

• University degree in Computer Science or related field, or equivalent work experience
• 2 years of experience in a related function (Delivery Manager / Implementation Manager / Functional Analyst, etc.)
• GDS (Global Distribution System) knowledge
• Experience in Amadeus solutions would be a strong advantage
• Payment business understanding
• Airline and travel business understanding
• Minimum XML knowledge
• English proficiency required; APAC languages like Mandarin, Hindi or Japanese is an asset
• Communicate clearly internally and with customers
• Self-organized and attentive to details
• Ability to proactively propose solutions, raise blocking points and explore sources of information

Diversity & Inclusion