Implant Specialist

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately run by LDI, Ltd.

Summary: Implant Specialist

The Implant Specialist is responsible for managing strategic customer accounts, ensuring smooth execution of freight forwarding and logistics operations, and maintaining strong client relationships. Positioned at the client site, the candidate ensures operational excellence, proactive problem-solving, and strong alignment with the automotive clients supply chain objectives. This role bridges the operational and commercial needs of both the client and the company, ensuring high service levels, continuous process improvement, and customer satisfaction.

Supervisory Responsibilities:

• None

Duties & Responsibilities

Client Service Support

• Serve as a daily point of contact for operational issues and service requests from assigned client accounts.
• Support communication between client stakeholders (logistics planners, shipping coordinators) and internal departments (warehousing, customs, transport).
• Provide prompt responses to routine inquiries, tracking requests, or minor service concerns, escalating complex issues to management as needed.
• Maintain positive relationships with client contacts by demonstrating reliability and professionalism in communications.

Operations Coordination

• Assist in monitoring shipment status and update the client on delivery progress, delays, or changes.
• Coordinate with operations teams to resolve issues related to documentation, compliance, and order fulfilment under guidance from senior staff.
• Ensure accuracy of basic shipping records, delivery confirmations, and related documentation.

Reporting & Administration

• Support the preparation of daily or weekly tracking reports as required by client agreements.
• Collect routine operational data to support KPI and performance review requirements.
• Assist with filing, basic invoicing checks, or administrative activity to ensure smooth workflow.

Service Quality & Improvement

• Record service failures or complaints and escalate to the supervisor/manager for resolution.
• Participate in regular process updates or service verification as instructed by management.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 35+ years of experience in freight forwarding, logistics, or supply chain.
• Strong knowledge of international shipping, incoterms, customs regulations, and multimodal transport.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in logistics software (e.g., Cargowise, SAP, TMS systems) and MS Office Suite.
• High proficiency in Excel, PowerPoint, TMS platforms etc.
• Ability to work under pressure and manage critical/time-sensitive situations (e.g., line stops, VORs).
• Willingness to work from the client site and travel as required.
• Strong problem-solving and organizational abilities.
• Able to work independently, especially in an on-site/implant environment.
• Multilingual abilities (optional but advantageous depending on region).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift to 15lbs/5 kg
• Minimum to no travel required
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.