Immigration Case Assistant - Australian Immigration

Position Title: Immigration Case Assistant

Employer: Loch Corporate Services Private Limited

Location: Gurugram, India (Work from Office mandatory)

Position Type: Full time

Reports To: Manager - Visa Applications Stream

Remuneration: Commensurate with experience

About the organisation

Loch Corporate Services Private Limited is a professional services firm delivering a broad range of solutions across administrative, technical, marketing, and specialised operational areas. Established with a focus on high quality and compliant service delivery, Loch supports organisations seeking integrated support functions under a single trusted provider. The firm is committed to strict confidentiality standards, consistent quality controls and seamless collaboration with client teams across multiple sectors.

Purpose of the role

Provide application drafting and document management support to the Immigration Case Manager and Manager - Visa Applications Stream in the preparation of Australian visa applications.

Support the visa application stream by maintaining structured case files, trackers and communication records.

This is a supervised support role and does not involve the provision of legal advice. All client-facing outputs are reviewed and approved by authorised personnel in accordance with internal protocols.

Responsibilities and duties

Document management

Assist with collection, formatting and labelling of client documents using approved templates and checklists.

Upload and organise files in case management systems such as Migration Manager.

Track document submissions, maintain version control and ensure documents are filed in the correct matter.

Administrative support

Update case records, task checklists and preparation timelines under supervision.

Monitor progress on required items and escalate delays or missing documents to the Immigration Case Manager or Manager - Visa Applications Stream.

Assist in organising case files for review, closure or archiving in line with internal procedures.

Communication assistance

Coordinate with Responsible Lawyers/Clients to obtain missing or additional documents as

instructed by Visa Stream Manager

Coordinating with clients, agents, or internal teams for

information and document collection.

Record communication activity using approved templates and log correspondence accurately in case systems.

Maintain accurate records and tracking of all visa applications.

Follow up on application status and communicate updates to

applicants or management.

Team coordination

Support the assigned Immigration Case Manager and Manager - Visa Applications Stream in achieving matter readiness and internal deadlines.

Participate in team briefings, training sessions and structured feedback processes.

Collaborate with colleagues to support shared team goals and manage peak workloads.

Additional duties

Stay updated with changes in visa rules, policies and documentation requirements as notified internally.

Carry out other reasonable responsibilities as assigned to support Lochs service delivery obligations.

Key deliverables

Visa application files that are complete, well organised and ready for internal legal review.

Structured updates to internal checklists, trackers and case systems in line with task completion.

Client documents labelled, formatted and uploaded in accordance with internal standards.

Communication records maintained in the correct templates and stored in the appropriate locations.

Compliance and confidentiality

All case preparation must comply with internal confidentiality protocols and data handling procedures.

Work must be completed using approved systems, including Migration Manager and Google Workspace.

No client-facing documents or communications are to be submitted without review and approval by the Immigration Case Manager, Manager - Visa Applications Stream and, where applicable, the supervising Australian legal team.

Client data must be accessed only for legitimate business purposes and handled in accordance with Lochs professional obligations.

Key relationships

Manager - Visa Applications Stream

Immigration Case Manager

Assigned Australian legal team (indirect coordination)

Director - Loch Corporate Services Private Limited

Essential skills

Organisation and accuracy

Ability to manage documents with precision and maintain consistent digital records.

Strong attention to formatting, naming conventions and version control.

Excellent document verification and record-keeping

skills, High attention to detail and accuracy

Time management and ability to meet strict submission deadlines.

Confidential handling of sensitive personal information.

Communication

Clear, professional written communication for internal use and non legal client correspondence.

Respectful, reliable engagement with team members and supervisors.

Strong written and verbal communication skills.

Technology and systems

Familiarity with Google Workspace and comfort working in shared digital environments.

Ability to learn and use specialised platforms such as Migration Manager.

Proficiency in using online visa portals (such as Immi Account) is an advantage.

Team contribution

Willingness to follow established procedures and work under supervision.

Proactive and accountable in completing assigned tasks.

Openness to feedback and ongoing skill development.

Qualifications and experience

• Minimum bachelors degree in any field, Excellent document
• verification and record-keeping skills,
• Strong written and verbal communication skills
• Proficiency in online visa portals (Immi Account). Previous
• experience in travel agencies, immigration consultancies, (preferred),
• Organizational and multitasking abilities
• Experience in preparing and submitting visa applications
• (Tourist, Student, Work, Business, Partner and Protection),
• Strong knowledge of visa application procedures and
• immigration requirements for Australia

Employee benefits

Employees of Loch Corporate Services Private Limited are entitled to the following benefits:

• Four weeks of paid annual leave.
• Health insurance coverage.
• Provident Fund (PF) contributions in accordance with Indian regulations.
• Performance linked bonuses, subject to eligibility and company policy.