Immediate Opening for Tele caller - Backstage Pass Institute of Gaming

About Us:

Backstage Pass Institute of Gaming is Indias premier institute dedicated to nurturing the next generation of game designers, developers, and artists.

Job Description:

We are looking for a proactive Tele Caller to manage inbound and outbound calls, engage potential students, and support them through the enrollment process.

Key Responsibilities:

• Reach out to active and prospective clients to promote our courses and services.
• Handle incoming and outgoing calls professionally and courteously.
• Address queries, doubts, and concerns promptly.
• Maintain detailed call notes and update CRM records regularly.
• Share qualified leads and verbal confirmations with the sales team for closure.
• Track and report all successful and unsuccessful sales attempts.
• Stay updated on all course offerings and program changes.
• Maintain and update contact lists and lead databases.
• Attend team meetings to review goals and performance.
• Ensure respectful and empathetic communication at all times.

This role focuses on guiding students with accurate information about our gaming programs, ensuring smooth follow-ups, and helping them make informed decisions about their education, and closing the leads.

Requirements:

• Prior minimum 1 Year of experience required.
• Strong verbal communication and interpersonal skills
• Should be able to understand and speak English, Telugu, Hindi
• Previous experience in telecalling, customer service, or sales is advantageous