Business/ Financials
Develop and execute strategies to acquire new unsecured loan customers Collaborate with the liabilities team to cross-sell unsecured loans Follow up on leads provided by team various channels within defined TAT Achieve monthly loan disbursement targets through acquisition of new customers and conversion of existing customers Coordinate with Products & Marketing department to carry out marketing drives at his/her assigned and catchment areas for unsecured loans Prospect new customers, maintain database of the leads, meet & convert select prospects and manage the relationship thereafter Attend center meetings to generate leads for Unsecured loans and actively driving conversion of existing borrowing customers into SBL customer Cross sell other products of Ujjivan and pass quality leads to respective officers/staff Share customer insights/product related feedback with the Branch Head and Area Manager – Microfinance Provide inputs pertaining to revision of product and credit policies to the respective teams on the basis of geography specific considerations
Customer Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective Conduct the appraisal process of potential customers in a courteous manner without compromising quality Guarantee confidential treatment of all the information gathered from customers
Internal Process
Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning authority by adhering to the set TAT & prioritize repayment of loans to maintain best portfolio quality Visit the customer’s business and residential place to conduct thorough assessment/evaluation, following standard operation procedures. Analyze and evaluate loan applications to determine the situation of business, establish risks, determine the capacity of repayment and adequate loan amount for the customer’s needs and also evaluate the family situation and stability Cooperate with credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse loan amount and necessary standing instructions to repay monthly disbursements and provide savings tool to customers Perform loan utilization check and follow up on disbursed loans, especially of the ones not paying on time In case of arrears, visits customers for loan recovery and coordinate with collections officer to update the status periodically
Learning & Innovation
Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in branch Inform Branch Head about demand in the assigned area as well as on competition on a regular basis Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines |
