Role Summary:

We are looking for an experienced engineer to support and manage Single Sign-On

(SSO), authentication services, and enterprise identity infrastructure. This role will be

responsible for ensuring secure and seamless access to enterprise applications through

centralized identity and access management (IAM), covering user authentication, SSO

integration(OKTA), and full account lifecycle operations.

Key Responsibilities:

L3 Support Responsibilities:

Perform advanced troubleshooting and resolution of recurring or escalated

issues in:

o Okta SSO flows, user/app assignments, group policies

o Azure AD / On-Prem AD user or group management

o Group Directory access workflows and synchronization

Coordinate with application owners for escalations and resolution of complex

issues

Lead complex troubleshooting and root cause analysis.

Handle full account lifecycle management (provisioning, deprovisioning, role

changes), in coordination with HR and security systems

Log, classify, and triage incidents or service requests in the ITSM tool (e.g.,

ServiceNow/JIRA).

Document issue resolution, workarounds, and knowledge base articles.

Functional Skills/Competencies:

5 years of experience in L2L3 IT Support roles, preferably in a

global/multinational setup.

Strong understanding of Identity and Access Management concepts.

Hands-on experience with IAM tools that is Okta, Azure AD etc.

Proficient in user lifecycle management (provisioning/de-provisioning).

Knowledge of authentication protocols (SAML, OAuth, OpenID Connect).

Familiarity with directory services (Active Directory, LDAP).

Ability to troubleshoot IAM issues across platforms and applications.

Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA).

Ability to interpret logs and security events for access issues.

Strong documentation and process adherence capabilities.

Good communication and stakeholder coordination skills.

Identity Management Consultant