IBM Sterling OMS Support

Company Name: Willware Technologies

Experience: 5+ Years

Role: IBM Sterling OMS L2/L3 Support

Location: Location Bangalore, Hyderabad, Gurgaon

Work Mode: Hybrid

Role Overview

The role focuses on production support, system reliability, observability, automation, and peak event readiness across complex, distributed platforms including OMS, Java-based applications.

The candidate will work closely with business, engineering, infrastructure, and external partners to ensure high availability, performance, and operational excellence, especially during high-traffic sale events.

Technology Stack:

Application & Programming

• Java, Spring Boot
• IBM Sterling OMS
• Python, Shell Scripting

Databases

• DB2, MySQL
• NoSQL: Firestore, BigQuery

Monitoring & Observability

• Splunk
• Dynatrace
• SolarWinds
• Grafana

Infrastructure

• Windows
• Red Hat Enterprise Linux (RHEL)

Key Responsibilities (Support Role):

Production Support & Reliability

• Resolve production incidents within defined SLAs, ensuring minimal business impact.
• Provide L2/L3 support for OMS and integrated systems.
• Support BAU operations and major sale events with proactive monitoring and rapid issue resolution.

Observability & Monitoring

• Design, create, and continuously improve alerts and dashboards for end-to-end system visibility.
• Analyze logs, metrics, and traces to identify root causes and prevent recurring issues.

Automation & Utilities

• Automate manual operational tasks to reduce toil and speed up incident resolution.
• Build utilities and scripts to support BAU needs, such as:
• Order creation using curl/JMeter scripts
• Order status and fulfillment updates
• Transaction log (TLOG) validation
• End-to-end system and data validation

System Optimization

• Perform infrastructure and application-level optimizations to improve performance, stability, and scalability.