Performance Dimensions:

Experience in IBM Integration Bus (WebSphere Message Broker).
Experience in IBM MQ
Experience in working with Azure DevOps and Agile methodology. Meritorious knowledge:
IBM Sterling
ELK stack used for logging and monitoring.
Programming language Java / C#
Azure platform

Support:

Incident Management via Service Now and Monitoring tools
Incident Management during Swedish business working hours (8am to 5pm CET)
Incident Management 24x7 On-Call (typically non-Business hours)
Message Management
Investigation and analysis of requests with respect to messages or files that have been stuck or have been backed out when sent through the integration platform
Analysis of logs and identifying errors related to messages
Handle message related incidents from registration to resolution from a middleware perspective and ensure that the status will be regularly updated
Communication with relevant parties in relation to the information ownership
Work proactively and propose improvements in procedures for more flexible, reliable and faster message handling (permanent item on monthly meeting)
Monitoring Services via Kibana/Elastic Search. The team should act on alerts from the monitoring platforms.

Maintenance:

Update of support documentation.
Update of SNOW KB articles
Upgrade of Integration platform/components.
Test of Integration platform/components after upgrade of OS or move of underlying hardware.
Validation of integration environment after IT Stop Weekend.
Set up and configuration of monitoring tools.
Problem Management
Create Problems for reoccurring incidents.
Create Problems before incidents occur as part of proactive support and continuous improvements
Suggest and implement improvements in integration environment.

Development:

IBM Consultant