IAM Lead

· Be the subject matter expert and the reference point for the Access Management team

· Perform user access management by provisioning or de-provisioning user access

· Representing the team in meetings as required

· Knowledge of Access Review/Attestation Management

· Folder access permissions

· Privileged access controls

· Closure of raised incidents

· Handling queries related to password resets, login issues etc.

· Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.

· Respond to general questions about access requests.

· Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.

· Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP

· Read and review the standard operating procedures and required training materials. Create additional documentation, as needed to support the process.

· Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.

· Direct unresolved issues to the next level of support personnel

· Creating KPIs for BAU processes

· Experience of Active Directory group management

· Knowledge of ‘least privilege’ methodology with access permissions