Hypercare support SME-Window Linux operation-Technical Lead
Birlasoft
5 - 10 years
Hyderabad
Posted: 11/08/2025
Job Description
Area(s) of responsibility
Hypercare Support SME – Windows & Linux Operations
- Education-Bachelor's in Computer Science, IT, or related field
- Experience-7+ years in Windows/Linux operations and support roles
- Certifications- ITIL Foundation, RHCE, Microsoft Certified: Windows Server Admin
- Tools & Tech- PowerShell, Bash, Ansible, SCCM, Nagios, Splunk
Hypercare Support
- Provide critical post-deployment support during the hypercare phase of major IT / Migration rollouts.
- Monitor system performance and resolve incidents related to Windows and Linux environments.
- Act as a liaison between technical teams and business users, ensuring smooth transition to BAU (Business-As-Usual
Windows Operations
- Troubleshoot and support Windows Server environments (2016/2019/2022).
- Manage Active Directory, DNS, DHCP, and GPO configurations.
- Support patching, backup, and recovery operations.
- Collaborate with deployment teams on server migrations and cutovers.
Linux Operations
- Provide SME-level support for Linux distributions (RHEL, CentOS, Ubuntu
- Resolve issues related to networking, file systems, and user access.
- Support automation scripts (Bash, Python, Ansible) for operatio
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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