Hypercare support SME-Window Linux operation-Technical Lead

Area(s) of responsibility

Hypercare Support SME – Windows & Linux Operations

• Education-Bachelor's in Computer Science, IT, or related field
• Experience-7+ years in Windows/Linux operations and support roles
• Certifications- ITIL Foundation, RHCE, Microsoft Certified: Windows Server Admin
• Tools & Tech- PowerShell, Bash, Ansible, SCCM, Nagios, Splunk

 Hypercare Support

• Provide critical post-deployment support during the hypercare phase of major IT / Migration rollouts.
• Monitor system performance and resolve incidents related to Windows and Linux environments.
• Act as a liaison between technical teams and business users, ensuring smooth transition to BAU (Business-As-Usual

Windows Operations

• Troubleshoot and support Windows Server environments (2016/2019/2022).
• Manage Active Directory, DNS, DHCP, and GPO configurations.
• Support patching, backup, and recovery operations.
• Collaborate with deployment teams on server migrations and cutovers.

Linux Operations

• Provide SME-level support for Linux distributions (RHEL, CentOS, Ubuntu
• Resolve issues related to networking, file systems, and user access.
• Support automation scripts (Bash, Python, Ansible) for operatio