Hybrid-Delivery Lead- Google Dialog Flow-Delhi/NCR/Bangalore/Pune

Google Dialog flow Delivery lead/Manager/AVP

Role- Permanent/ Full time

Experience- 10- 17 years

Location- Noida/ Gurgaon/ Pune/ Bangalore

Working Days- 5 days

Work Mode- Hybrid

Roles/ Responsibilities-

1. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.
2. Must have done min. 3-5 projects in Dialogflow
3. Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.
4. Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).
5. Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)

Mandatory Skills:

• Chatbot development, Voicebot both
• Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.
• ADK, Playbooks, Troubleshooting, CCAI, CV Studio, Agent Assist.
• Development, Integration and Implementation of CCAI/ Google Dialogflow projects.
• Natural Language Processing, Python/ Node.JS
• Design, develop and implement cloud-based Conversational AI solutions.
• Client Management along with individual contributor.
• Team handling, Stakeholder Management
• Good communication.