HVAC SERVICES MANAGER

Job Description: Service Manager HVAC Systems Company:

Nova Group of Companies / Pureblu Technologies Location: Mumbai

(with regional responsibility across Maharashtra, Goa, and Karnataka)

Websites: |

CTC: 9.5 Lakhs per annum Experience Required: Minimum 15 years

About Us: Nova Group of Companies has been a trusted name in the HVAC&R industry for over four decades, offering complete solutions in design, contracting, and customer service. Through our digital-first service initiative Pureblu Technologies, we are transforming the way air conditioning service is delivered, using technology to ensure reliability, responsiveness, and customer satisfaction across India. Position Overview: We are looking for an experienced and dynamic Service Manager to lead our field service operations. Based in Mumbai, this role will also oversee service delivery and team management across Goa, Karnataka, and other regions of Maharashtra. The candidate must have strong technical experience in VRF systems, ducted units, AHUs, and split systems, along with proven capabilities in managing large service teams and driving customer-centric results. This leadership role will also carry revenue responsibilities for retrofit opportunities and ensure timely recovery of payments. Key Responsibilities: - Lead, mentor, and manage a large field service team spread across Mumbai, Goa, Karnataka, and Maharashtra. - Drive service excellence by ensuring timely resolution of complaints, preventive maintenance adherence, and high customer satisfaction. - Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to enhance skill levels. - Engage with key clients, handle escalations, and maintain strong long-term customer relationships. - Collaborate with the procurement and stores teams to ensure the availability of spares and critical materials. - Identify and convert retrofit opportunities, work with the sales and estimation teams to close these projects. - Ensure accurate billing and timely recovery of payments related to service and retrofit activities. - Track and report KPIs for service delivery, revenue, customer feedback, and team performance. - Work across departments to improve operational efficiency, reduce downtime, and streamline processes. - Implement and enforce safety and quality compliance across all service jobs. Qualifications and Experience: - Diploma or bachelors degree in mechanical engineering (mandatory).

- Minimum 15 years of experience in HVAC service operations, with team leadership responsibilities. - Technical expertise in servicing and troubleshooting VRF, ducted, AHU, and split-type systems. - Proven experience managing geographically distributed service teams. - Strong client-facing skills and the ability to manage high-value corporate relationships. - Candidates with work experience in the Middle east will be given a preference IT and Digital Skills: - Proficiency in MS Office (Word, Excel, PowerPoint). - Working knowledge of CRM and service management tools. - Experience with ERP or any standard business software is preferred. What We Offer: - A leadership role in a well-established HVAC company with a forward-looking digital service arm. - Competitive compensation of 9.5 Lakhs per annum, along with performance-based recognition. - A collaborative and growth-oriented work environment.mpany Description

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Role Description

This is a full-time on-site role for an HVAC Services Manager located in Mumbai. The HVAC Services Manager will lead and manage HVAC service operations, including supervising teams, scheduling maintenance, and ensuring compliance with industry standards. The role involves coordinating with clients, managing budgets, troubleshooting technical issues, and ensuring timely delivery of high-quality HVAC services. The candidate will also focus on fostering customer relationships and driving operational efficiency within the department.

Qualifications

• Strong technical expertise in HVAC systems, troubleshooting, and maintenance practices
• Proven leadership and team management skills
• Experience in project planning, scheduling, and coordination
• Proficiency in customer relationship management and stakeholder communication
• Ability to ensure compliance with safety regulations and industry standards
• Analytical thinking and problem-solving capabilities
• Bachelors degree in Mechanical Engineering, HVAC Technology, or a related field is preferred
• Previous experience in managing HVAC services or a similar role is a strong advantage