Human Resources Shared Services

US Shared Services will be responsible for leading shared services operations across North America, which includes the United States, Canada, Mexico, and Colombia.

This role will oversee the delivery of centralized support services, ensuring operational excellence, stakeholder satisfaction, and continuous improvement. The incumbent will manage a regional team and collaborate with internal and external partners to deliver high-quality services across HR, finance, procurement, and other back-office functions.

Key Responsibilities:

Regional Leadership

• Lead and manage shared services operations for North America (USA, Canada, Mexico, and Colombia).
• Align regional service delivery with global standards and local compliance requirements.

Operational Excellence

• Oversee day-to-day operations, ensuring timely, accurate, and efficient service delivery.
• Monitor team performance, manage workloads, and ensure adherence to SLAs.

Stakeholder Management

• Build and maintain strong relationships with regional business units and internal stakeholders.
• Act as the primary point of contact for escalations and service-related discussions.

Process Optimization

• Identify and implement process improvements and automation opportunities.
• Drive initiatives to enhance service quality and reduce operational costs.

Team Development

• Hire, train, and mentor team members to build a high-performing support function.
• Conduct regular performance reviews and support career development initiatives.

Compliance & Governance

• Ensure compliance with regional laws, regulations, and internal policies.
• Maintain quality control standards and audit readiness.

Budget & Vendor Oversight

• Support budget planning and cost control initiatives.
• Manage vendor relationships and ensure service delivery per contractual terms.

Change Management

• Lead change initiatives including system implementations, process transitions, and organizational restructuring.

Qualifications & Skills:

• Bachelors degree in Business Administration, HR, Finance, or a related field.
• 7+ years of experience in shared services or a similar operational role, preferably with exposure to North American markets.
• Proven leadership experience in managing regional teams and cross-functional projects.
• Strong communication, analytical, and stakeholder management skills.
• Familiarity with compliance standards and shared services best practices in the US and Latin America.

Please share CVs : sayantani.ghosh@zensar.com