Human Resources Operations – Manager – English – Hybrid Bucharest
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Relevant experience in leading large teams in the scaled operations environment. Be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
Leads the teams to ensure successful management of employee data and effective integration to downstream HR processes.
Provides coaching, direction, and leadership support to team members to achieve business results.
Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries payroll/tax regulations.
Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.
Oversees the successful management of data and payroll processing services to ensure that all employees in the region are paid on time and accurately and that related statutory and governmental duties are met. Drive successful tax reconciliation and year-end payroll processes.
Oversees process improvements to ensure efficient and accurate data and payroll processing, payroll tax reporting, payroll accounting, and record retention.
Oversee all payroll compliance and SOX controls are effective and managed by defined policy and audit plans.
Follow all GDPR and data confidentially requirements within defined policy and practices.
Partner with customer Finance to ensure all data is efficiently managed into the finance system. Interacts, on a regular basis, with payroll and data vendors to work on changes, solutions, and improvements.
Contributes to the regular operations review and monthly/quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
Develops, sets, and oversees the periodical data and payroll service performance dashboards and discuss it with the appropriate stakeholders.
Coordinates the preparation, communication and education of key stakeholders and team on changes in data and payroll policies and practices.
Consults closely with international business leaders and regional partner resource heads to establish data and payroll approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
Supports the Global Payroll Process Owner driving a global payroll operations capability where possible.
Ensures performance targets are met as per the contractual metrics and the calculations are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
Time Management: Should be able to manage his/her own time well and coach front line managers and agents staff to do the same.
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
Qualifications
Minimum qualifications
Language level: English C1
The candidate should be a high performer who craves the challenges of career growth and development. Should be engaging, influential and motivating, and have outstanding communication skills.
The resource should have the ability to draw insights from data and trends, ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents.
Strong knowledge in end-to-end HR processes and operations, employment laws and HR practices across serviced countries.
Prior work experience
Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
Excellent communication, presentation skills, client management skills
Relevant HRO domain experience and SAP or other ERP experience is mandatory
Ability to help team members in problem area
Decision taking ability under tight deadlines
Ability to handle varied volumes of workloads and to meet targets and deadlines on time
Preferred Qualifications/ Skills
Strong relationship building skills, problem-solving abilities, oral and written communication skills, and listening skills.
Strong analytical and financial analysis skills.
Knowledge of and ability to manage vendor relationships as they relate to 3rd party payroll service providers and service level agreements.
Relevant experience as an operations Manager with experience in HRO environment.
Exposure to Six Sigma training preferred
Experience with international process transition would be added advantage
Experience in creating, implementing & driving Structured Action Plans
What can we offer?
Attractive salary and benefits such as Regina Maria subscription
Work in a multicultural environment
Various trainings (technical & soft skills)
Development opportunities in a growing multinational company
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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