Human Resources Operations Subject Matter Expert – Assistant Manager – English – Hybrid Bucharest
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Identify and convert new savings opportunities through customer nuances, trending (deductions, payment etc.)
Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
Operational excellence governance, weekly utilization, project prioritization, team resource optimization etc.
Responsible for leading the design and implementation of an ERP solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support.
Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
Collaborates inside the company with members of the team, peers and Operations council, with the client stakeholders or other internal teams to accomplish the allocated objectives.
Contributes to the procedure and process maps design and updated, ensuring the nuances and details are captured.
Contributes to defining the KPIs of the process.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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