Human Resources Operations Specialist

Overview: Clicktech Retail Private Limited

Clicktech Retail Private Limited (Clicktech) is a wholly owned subsidiary of New Trends Commerce Private Limited (New Trends Commerce). New Trends Commerce is a joint venture between Clicktech Enterprises Private Limited (Poddar Group Entity) and Haverl LLC (Amazon Group Entity). Clicktech is a prominent seller on the Amazon India marketplace and is currently operating in the category of wireless, wireless accessories, consumer electronics, personal computing, home improvement, BISS - Business Industrial & Scientific Supply, wireless Devices, Smart Home Solutions and Digital Devices. Our vision is to be Indias most customer centric company. We aspire to expand our selection in the categories we operate to every item that our customers want. We want to offer such products at the most competitive price. We intend to make these products available in such a way that these products reach the customers in the shortest possible time. We have a culture and practice of customer centricity, hiring and developing the best, insisting on the highest standards, calculated risk taking and delivering results. Position Description: HR Ops Specialist

At Clicktech, HROps Specialist supports implementation and administration of process supporting talent acquisition, rewards & recognition, policies , HRMS, documentation and managing related vendor relation. In this role we are looking for a smart and ambitious individual based in Bangalore to help execute these services to the stakeholders. Come and experience a company that reinvents itself every day and immerse yourself in an environment that is fast paced, expanding and continuously inventing new efficiencies to offer great opportunities.

Job Description Roles & Responsibilities

Onboarding of New Hires: Serve as the primary point of contact for new employees, ensuring a seamless onboarding experience by coordinating all necessary documentation, orientation sessions, and system setups.

Background Checks: Monitor progress of employee background checks, including running regular audits to ensure background check turnaround time is within timelines. Employment Document Management: Draft, review, and distribute offer letters, appointment letter, BGV Verification and other related statutory documents to prospective and current employees. Employee Benefits Administration: Manage employee benefits programs; including enrollments, changes, and terminations, ensuring compliance with company policies and relevant regulations. Termination Processes: Handle all aspects of employee terminations, including exit interviews, final settlements, and necessary documentation, ensuring a smooth off-boarding process. Day-to-day HR Operations: Act as a point of contact for employee queries, resolving concerns related to policies, payroll, and benefits. Oversee HR analytics, tracking key metrics like attrition, attendance, and engagement to inform decision-making.

HRMS: Maintain HRMS, ensuring proper documentation and data integrity.

Vendor Management: Manage vendor relationships for BGV, Insurance , Meal card, benefits administration, and compliance partners, etc.

Desired Skills:

Excellent planning, prioritization, time-management skills and commitment to meet deadlines

Excellent data accuracy skills and eye for detail

Creative and analytical problem solvers with a passion for operational excellence

Identify areas of possible process improvements

Pace of implementation and consistency in performance

Strong interpersonal skills

Ability to learn new systems and tools quickly

Basic Qualification

Masters degree

Excellent written and spoken English (Preferred fluency in multiple languages)

3-5 year professional experience in e-commerce HR Operations or Shared Services

Analytical skills & Excel proficiency

Tool usage experience HRMS, Adobe,

Disclaimer: Clicktech and New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.