Human Resources Operations (HRO)

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Locations: NCR

Function: Human Resource Operations (HRO)

Bands: 4A | 4B | 4C | 4D

Inviting applications for the role of HRO/ Recruitment : US/ EMEA

This role supervises, motivates, and evaluates the day-to-day performance of the People Connect team, and manages cross functional relationships within HR. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.

Responsibilities

* Provide supervision, coaching, and mentoring for staff development and growth

* Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements

* Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.

* Participate in the testing, implementation, upgrading and support of new or modified system changes.

* Partner with Manager, HR Services to establish process

* Manage the performance expectations of the team and ensure SLAs are being met

* Participate in project work to support additional work intake for HR Services team

* Maintains appropriate staffing levels and ensures all service and quality levels are achieved.

* Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.

* Oversee a team that focuses on projects and audits to keep PC and our COEs engaged, effective, and efficient with our employees through the moments that matter.

* Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department.

* Maintain consistent communication with the HR Shared Services teams and COEs to ensure smooth service with proper documented \"hand offs\" as needed with case work.

* Support HRBP activities by assisting with employee engagement initiatives, feedback sessions, and action planning.

* Coordinate end-to-end employee life-cycle processes, including onboarding, induction, transfers, and exit formalities.

* Address day-to-day employee queries, concerns, and grievances, escalating complex cases to senior HR when required

Qualifications we seek in you!

Minimum Qualifications

* Any Bachelors degree, Post Graduation or Commerce (mandatory)

Preferred Qualifications/ Skills

* Relevant years of experience in an HR support or customer service role, preferably in a shared services environment

* Relevant years managing a team at a lead or supervisory level preferred

* Experience with Workday, UKG, SOFI ticketing tools for HR activities and HR Case Management systems

* Proficiency in Microsoft, Google suites products

* Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.

* Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.

* Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.

* Experience with continuous process improvement.

* Strong knowledge of Human Resources programs including Benefits, Compensation, Payroll, Onboarding as well as Human Capital Management systems.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.