Human Resources Operations Admin – Manager - English-Onsite Johannesburg!
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
Initiate, design and implement business process excellence improvements
Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
Operation Management: Responsible for repeatable, predictable and measurable operations
In-depth understanding of HRO processes supported by Genpact for different geographies.
Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
Escalate issues and seek advice when faced with complex issues/problems.
Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensures progress, issues and agreements are properly documented and acted upon.
Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
Actively participate in all process related business meeting in-person or virtually through conference calls.
Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.
Participate in and/or support during Client visits.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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