Human Resources Manager

Responsibilities

• To ensure that the companys HR operational policies and processes are adhered to and continually improved.
• To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and HR administration.
• Coordinate all matters of employee work permits and visas.
• Coordinate and/or conduct departmental training and conduct new hire hotel orientation program.
• Implement corporate policies and procedures on compensation, incentives, bonuses, and benefits.
• Continually assesses employee morale by analyzing absenteeism and turnover records, lateness, and resignations.
• Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
• Coordinates controls and inspects employees accommodation, staff canteen, restrooms, etc. ensuring it is of the highest possible standard of cleanliness and comfort.
• Coordinate employee wellness and safety programs.
• Conduct needs analysis, and develop, implement, and monitor training programs and materials.
• Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedures as and when necessary.
• Ensures appraisals are carried out for every employee every 12 months or as per hotel management policy, and also reviews all appraisals and follows up on development needs, if required.
• Assist in the communication of key messages to all staff.
• Assist in the recruitment and hiring of all employees.
• Ability to remain calm and courteous in demanding situations.
• Assists other department heads / HODs in the formulation of HR policies and procedures for their respective departments.
• Assists with and ensures that all procedures concerning promotion, transfer, and staff resignation are carried on within Company policy and also within legal boundaries.
• Assists in developing and conducting management training on a variety of leadership and HR topics.
• Assists in overseeing the preparation of reports required by government agencies.
• Oversee Workers Compensation programs, ensuring claims and reports are submitted on a timely basis.
• Support operational efforts through proper staffing and training of associates.
• Assist with planning, coordinating, and executing employee activities and events, including monthly staff meetings, food festivals, annual picnics, holiday parties, Wellness fairs, farewell parties, community services, etc.
• Issue staff or training experience and conduct certificates.
• Assists in the administration of the Hotels social and staff benefit programs Eg: Employee of the Month, Leader of the Month, and other staff incentives.
• Guide the leadership team regarding employee morale, employee relations, coaching, counselling, and discipline.
• Promote employee communication activities and channels, to encourage and enable feedback from staff.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
• Responsible for all back office and administration tasks of the department.
• Oversee the management of the recruiting process including position management, advertising, and working with community agencies.
• Develops and maintains confidential departmental staff and associated files, documents, pay scale details, and/or other important databases.

Prerequisites:

• Have a Strong background in employment, employee relations, benefits, wages and salary, employee training, accident prevention, and government regulations and policies.
• Strong written communication skills are required with an understanding and ability to work in a multi-cultural environment.
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

Qualifications

• Bachelor's degree or relevant experience
• Excellent skills in Microsoft Office, HRIS system, Applicant Tracking system, and online recruiting resources.

Experience:

Five years of Human Resources management experience is required preferably in the hospitality industry and a minimum experience of 1 to 2 years in the same position at 4 Star or 5 Star Hotel.