Role Overview

The Lead Retail People & Culture will act as the Business Partner for all our retail store

staff across the country. This role is responsible for driving the people strategy,

workforce planning, engagement, performance management, and compliance across

the offline retail network.

This is a high-impact, field-connected role that ensures our stores are commercially

strong and powered by high-performing, well-supported teams.

Key Responsibilities

1. Retail Business Partnering

Partner closely with the Head of Offline Retail and Regional Retail Heads

Align people strategy with retail expansion and performance goals

Provide on-ground People & Culture support across store clusters nationally

2. Workforce Planning & Hiring

Lead manpower planning for new store openings and existing stores

Build strong hiring funnels across regions

Ensure staffing productivity benchmarks are met

3. Performance & Productivity

Implement structured performance review processes for retail staff

Drive KPI-linked performance culture (sales, service, productivity)

Support performance improvement and capability development

4. Engagement & Retention

Monitor attrition trends and develop retention strategies

Conduct store visits and regular connect sessions

Drive engagement initiatives tailored for frontline retail teams

Strengthen store culture aligned with the company's values

5. Training & Capability Building

Partner with Retail Training to identify capability gaps

Support onboarding and induction programs

Enable leadership development for Store Managers

Ensure adherence to training standards across regions

6. Compliance & Governance

Ensure statutory and labour law compliance across all retail locations

Oversee attendance, leave, payroll coordination, and documentation

Maintain process discipline and policy adherence

7. Retail Expansion Support

Ensure People & Culture readiness for new store launches

Drive pre-opening hiring, onboarding, and team setup

Build scalable people processes aligned to retail growth plans

Human Resources Manager