Human Resources Manager

About MAD:

At MAD, were more than a digital agency were a creative collective blending design and storytelling to craft scroll-stopping, thumb-pausing brand moments. Our team works across industries, turning briefs into bold, strategic campaigns that dont just look good they perform .

Location : Koramangala, Bangalore (Hybrid)

Experience : 5+ years

Benefits at MAD:

Weve worked hard to foster a flexible and employee-friendly culture. Here are some policies were proud to offer:

• Hybrid Working Model: We work in the office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote, but you're welcome to come in if you prefer.
• Medical Insurance: Health Insurance and accident coverage for all.
• Paid Extended Medical Leave: We recognise that there may be times when you can't come to the office due to medical reasons. Rest assured, your sick leave will remain intact.
• Annual Reset Leave: Every year end we make sure we give you time off before a new year comes in, these are usually 5-7 days at the end of the year.
• Extended Work from Home: Many of us at MAD come from all over the country, and when it's time to head home, we embrace the flexibility to work from wherever suits you best!
• Compensatory Offs: If you work beyond regular hours, you'll receive compensatory time off and reimbursement for travel and meals.

About the Role:

This role owns the end-to-end human resource function. It requires building, operating, and evolving HR systems while acting as a strategic partner to leadership and teams. The position spans execution, decision-making, people management, and culture-building, with accountability across the entire employee lifecycle.

Key Responsibilities:

1. People Strategy & Leadership

• Build, lead, and manage an HR team of 45 associates with clear ownership, structure, and accountability.
• Act as a strategic advisor to founders and team leads on people decisions, workforce planning, and organizational design.
• Support leadership and managers in team-based decisions, performance concerns, role clarity, and growth planning.

2.Talent Acquisition & Workforce Planning

• Own the complete hiring lifecycle: workforce planning, job description creation, sourcing, screening, interviewing, offer management, and closures.
• Streamline and operate hiring processes using an ATS; ensure speed, quality, and consistency.
• Design and execute structured evaluation frameworks for creative and non-creative roles.
• Handle hiring, exits, terminations, and performance-based separations with professionalism and compliance.

3. Performance Management & Development

• Design, implement, and maintain a full performance management system, including KPIs, goal tracking, appraisals, and 360 feedback.
• Drive structured review cycles with data-backed outcomes.
• Identify skill gaps and work with leadership on development plans and internal mobility.

4.HR Operations & Compliance

• Own payroll processing end-to-end, including accuracy, timelines, statutory deductions, and compliance.
• Manage employee records, contracts, HR documentation, and policies.
• Lead POSH compliance, training, redressal mechanisms, and periodic audits.
• Ensure adherence to labor laws, statutory requirements, and internal governance.

5.Compensation, Benefits & Employee Experience

• Manage compensation structures, revisions, and benchmarking.
• Evaluate, negotiate, and manage insurance providers and employee benefits.
• Design and execute employee engagement initiatives, including offsites, retreats, and internal culture programs.
• Build systems that move the organization away from unhealthy or toxic agency practices toward sustainable work culture.

6.Culture & Systems Building

• Redefine HR as a business function, not an administrative layer.
• Build scalable systems and processes from scratch where needed.
• Balance empathy with structure, and people-first thinking with business outcomes.

Required Experience & Skills:

• Proven experience as an HR Generalist / HR Manager handling the full HR spectrum.
• Hands-on experience in payroll, talent acquisition, performance management, and employee relations.
• Prior experience managing teams and building HR systems from the ground up.
• Strong understanding of labor laws, POSH, compliance, and HR best practices.
• Ability to handle sensitive situations including exits, conflict resolution, and performance terminations.
• High ownership mindset, strong decision-making ability, and comfort working closely with leadership.
• Experience in fast-paced, agency, startup, or creative environments preferred.

Qualifications & Eligibility:

• Bachelors degree in BBA (HR) or MBA with specialization in Human Resources.
• 35 years of hands-on experience in a full-spectrum HR generalist role.
• Prior experience in a creative agency, advertising agency, or fast-paced startup environment preferred.
• Demonstrated ownership of payroll, talent acquisition, performance management, employee relations, and compliance.
• Proven experience handling hiring, exits, and performance-based separations.
• Ability to operate independently while partnering closely with founders and leadership teams.

Compensation range: 60,00080,000 per month, based on experience and capability.