Human Resources Manager - BPO

Job Title: BPO Manager Staffing & Recruitment

Location: Work From Office

Industry: Staffing & Recruitment | BPO Hiring

Company: Impetus Career Consultants

Job Summary

We are looking for an experienced BPO Manager to lead and scale our BPO staffing operations . The role involves managing recruiter teams, driving client delivery, meeting SLAs, and contributing to revenue growth through efficient hiring operations.

Key Responsibilities

Operations & Delivery

• Manage end-to-end BPO staffing delivery for domestic and/or international clients
• Ensure timely fulfillment of mandates with defined TATs and SLAs
• Handle volume hiring, ramp-ups, and urgent client requirements
• Monitor daily/weekly delivery dashboards and pipeline health

Team Management

• Lead, mentor, and performance-manage recruiters and team leaders
• Set targets, track productivity, and drive high-performance culture
• Conduct regular reviews, coaching, and process improvement sessions

Client & Stakeholder Management

• Act as primary point of contact for key BPO clients
• Understand client requirements and translate them into hiring strategies
• Ensure strong candidate experience and client satisfaction

Revenue & Growth

• Drive closures, billing targets, and team revenue
• Support business development with market insights and hiring feasibility
• Optimize cost, productivity, and quality metrics

Reporting & Compliance

• Track KPIs such as submissions, interviews, closures, offer-to-join ratio
• Maintain MIS, forecasts, and management reports
• Ensure compliance with internal processes and client guidelines

Required Skills & Qualifications

• 5+ years of experience in BPO staffing / recruitment operations
• Proven experience managing bulk hiring teams
• Strong leadership, communication, and stakeholder management skills
• Data-driven approach with strong MIS and reporting knowledge
• Ability to work in a fast-paced, target-driven environment

Preferred Qualifications

• Experience with large BPO accounts or ramp-up hiring
• Exposure to ATS, CRM, and hiring analytics
• Immediate or short notice joiners preferred

What We Offer

• Leadership role in a growing staffing firm
• Performance-linked incentives
• High visibility and ownership-driven environment
• Opportunity to scale teams and accounts