Human Resources Lead

Job Title: HR Operations Lead

Location: Hyderabad

Employment Type: Full-Time | Hybrid

Job Summary

We are looking for an experienced HR Operations Lead to manage end-to-end HR operations for the in-house workforce and a large contract workforce deployed across multiple client locations in India.

This role requires someone strong in HR operations, labour compliance, contractor management, and client communication . The person should be confident in handling complex situations, escalations, audits, and day-to-day HR challenges , while ensuring smooth HR processes and a positive employee experience.

Key Responsibilities:

1. End-to-End HR Operations

• Manage complete HR operations for internal employees and contract staff .
• Own the employee lifecycle: onboarding, documentation, attendance, payroll coordination, compliance, engagement, and exits.
• Ensure HR processes are scalable and suitable for a contract staffing agency environment .

2. Contractor & Client HR Management

• Act as the single point of contact for HR-related discussions with clients for deployed contractors.
• Handle contractor issues related to attendance, payroll, leave, performance concerns, exits, replacements, and escalations.
• Confidently manage difficult client conversations , conflicts, and urgent situations in a professional manner.

3. Payroll, Attendance & Benefits

• Coordinate with finance and payroll vendors to ensure accurate and timely payroll for internal staff and contractors.
• Oversee attendance tracking, leave management, and payroll inputs.
• Ensure statutory benefits and deductions are correctly implemented.

4. Statutory Compliance & Labour Laws

• Ensure full compliance with Indian labour laws applicable to staffing, including:
• PF, ESI, PT, LWF, TDS
• CLRA, Shops & Establishments
• Contract labour documentation
• Manage audits, inspections, and statutory filings.
• Maintain accurate records and documentation for all employees and contractors.

5. Onboarding, BGV & Offboarding

• Manage smooth onboarding for internal hires and contractors, including:
• Documentation
• Background verification (BGV)
• Client-specific onboarding requirements
• Handle exits, final settlements, asset recovery, and exit interviews.

6. HR Systems & Data Management

• Own HRMS / ATS/payroll systems and ensure data accuracy.
• Generate HR reports related to headcount, attrition, compliance, payroll, and contractor status.
• Work closely with internal teams to improve HR operational efficiency.

7. Employee Relations & Issue Handling

• Address employee and contractor queries related to HR policies, payroll, and compliance.
• Handle grievances, disputes, and escalations with maturity and empathy.
• Ensure a professional and positive HR experience for employees at all levels.

8. Vendor & Partner Management

• Manage and coordinate with external vendors such as:
• Payroll vendors
• Compliance partners
• BGV agencies
• HRMS / ATS providers
• Ensure SLAs and service quality are maintained.

Qualifications & Experience

• Education: Bachelors degree in HR, Business Administration, or a related field.

• Experience:

5+ years of experience in HR Operations

Minimum 2 years handling contract staffing/payroll / compliance

Prior experience in a recruitment or staffing firm is highly preferred

Key Skills & Competencies

• Strong knowledge of Indian labour laws and staffing compliance
• Excellent client communication and stakeholder management skills
• Ability to handle pressure situations, escalations, and sensitive conversations
• Strong coordination skills with internal teams, finance, and external vendors
• Good command of spoken and written English
• Hands-on, detail-oriented, and solution-driven approach

Why Join Us

• Opportunity to lead HR operations for a growing staffing business
• High ownership and decision-making role
• Exposure to large-scale contractor management
• Collaborative and fast-paced work environment