Human Resources Business Partner - Retail HRBP

We are looking for a dynamic and strategic HR Business Partner to collaborate with the retail leadership team and support the overall people agenda at the store level. The ideal candidate will play a key role in driving employee engagement, performance management, grievance resolution, and manpower planning to ensure a high-performing, motivated, and connected workforce.

Key Responsibilities:

1. HR Business Partnering

• Collaborate with retail leadership to align HR initiatives with business objectives.
• Provide guidance on talent acquisition, performance management, and employee relations.

2. Culture Building and Engagement

• Drive employee engagement initiatives to enhance employee experience.
• Lead GPTW (Great Place to Work) initiatives to position the organization as a preferred workplace.

3. Employee Connect and Grievance Management

• Conduct scheduled store visits to build employee connect.
• Manage employee grievances with sensitivity and resolve issues through proper investigations and recommendations.
• Proactively identify and minimize points of employee dissatisfaction.

4. Performance Management

• Partner with store managers to implement performance tools such as 1:1s, PIPs, goal setting, and reviews.

5. Compliance and Policy Implementation

• Ensure adherence to company policies, code of conduct, and legal requirements.
• Keep updated with industry best practices and drive HR policy improvements.

6. Manpower Planning

• Monitor daily manpower availability to ensure operational continuity.
• Collaborate with Operations to maintain an updated and accurate store manpower requirement.

7. Talent Acquisition

• Drive end-to-end hiring for assigned stores to ensure timely manpower fulfillment.

Required Skills and Qualifications:

• Bachelor's degree in HR or related field.
• Prior experience in retail HRBP roles with strong exposure to grievance handling, engagement, and hiring.
• Strong understanding of retail operations and HR alignment.
• Excellent communication and interpersonal skills.
• Knowledge of employment laws and compliance (Good to have).
• High execution drive and ability to handle sensitive information with discretion.

Key OKRs:

• 50% reduction in attrition (vs. previous year baseline)
• Monthly grievance reduction
• 80%+ participation in engagement activities
• Timely and accurate hiring across store network

Key Stakeholders:

• Store Operations Team
• People & Culture (P&C) Team