Human Resource Office – Assistant Manager – English – Hybrid Bucharest
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
Leads the teams to ensure successful management of the Hire to Retire processes.
Provides coaching, direction, and leadership support to team members to achieve business results.
Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries HR regulations.
Work in collaboration with cross-functional operation, technical and corporate teams to successfully manage large-scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.
Oversees process improvements to ensure efficient and accurate processing of end-to-end HR processes.
Follow all GDPR and data confidentially requirements within defined policy and practices.
Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).
Develops, sets, and oversees the periodical service performance dashboards and discuss it with the appropriate stakeholders.
Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives.
Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel.
Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.
Time Management: Should be able to manage his/her own time well and coach front line managers and agents staff to do the same.
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.
Qualifications
Minimum qualifications
The successful candidate will have relevant work experience in multi-entity and multi-country of HR and data services delivery, relevant year of supervisory experience is required. BA degree in Finance, HR, Business Additionally, will have a great understanding of HR system evaluation and implementation experience. Process improvement- project management experience and understanding of Sarbanes-Oxley compliance is mandatory. Fluent English is a must.
The candidate should be a high performer who craves the challenges of career growth and development, and a natural leader. Should be engaging, influential and motivating, and have outstanding communication skills.
The resource should have the ability to draw insights from data and trends, ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents.
Strong knowledge in end-to-end HR processes and operations, employment laws and HR practices across serviced countries.
Strong relationship building skills, problem-solving abilities, oral and written communication skills, and listening skills.
Preferred Qualifications/ Skills
Strong analytical and financial analysis skills
Prior experience of managing and generating reports from an ERP would be an added advantage
Experience in creating, implementing & driving Structured Action Plans
Knowledge of and ability to manage vendor relationships as they relate to 3rd party service providers and service level agreements
What can we offer?
Attractive salary
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact professional trainings and distinguished career development opportunities
Friendly work environment (Best Office Award 2015)
Free access to our award-winning learning platform
Benefits such as gym, cafeteria, and a medical center, all conveniently located on the office campus
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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