Human Resource Manager (QSR Experience Preferred)

IMPORTANT:

Please submit your resume in PDF format only, and kindly read the JD in its entirety.

ROLE OVERVIEW:

For our client in the hospitality industry, we are looking for an experienced HR Manager to lead and support human resources initiatives across multiple locations.

You will play a crucial role in building a people-centric culture for a dynamic and growing Quick Service Restaurant (QSR) brand known for offering delicious, affordable, and fast cuisine.

ROLE DETAILS:

• Role: Human Resource Manager

• Experience Required: 10+ years

• Clients Industry: Hospitality Group (QSR, B2B Catering, International Dining) | 15 to 20 Crore Revenue Range

• Location: Bengaluru

• Travel Requirements: Occasional

• Employment Type: Full-time

• Work Arrangement: Work from Office (WFO)

• Working Days: Mon-Sat

ABOUT THE CLIENTS COMPANY:

Our client is a dynamic, founder-led group operating across the hospitality sector. They are currently scaling multiple verticals:

• Primary QSR Brand: A modern South Indian fast-casual brand currently undergoing a national expansion through franchise and partner-led models.

• B2B Catering: A large-scale corporate catering operation.

• International Dining: Premium casual dining format being launched outside India.

ROLES & RESPONSIBILITIES:

1. HR GENERALIST FUNCTIONS

• Handle end-to-end HR operations, including recruitment, onboarding, training, performance management, and exit formalities.

• Maintain and update employee records, HRIS, and ensure statutory compliance (PF, ESI, etc.).

• Conduct regular audits to ensure documentation and policy adherence.

2. ATTRITION CONTROL & RETENTION

• Analyze attrition trends and work with operations to design and implement retention strategies.

• Conduct exit interviews, identify patterns, and take corrective/preventive actions.

• Design employee satisfaction and engagement surveys to track and improve morale.

3. EMPLOYEE ENGAGEMENT

• Plan and execute employee engagement initiatives across all store and support office locations.

• Foster a culture of recognition, motivation, and team bonding.

• Create and drive internal communication campaigns to keep employees informed and involved.

4. RECRUITMENT AND TALENT ACQUISITION

• Oversee bulk hiring and lateral recruitment for store and managerial roles.

• Coordinate with agencies, job portals, and internal references to build a strong talent pipeline.

• Ensure timely closure of positions to support business continuity.

5. TRAINING & DEVELOPMENT

• Coordinate with the L&D team to ensure timely induction and on-the-job training.

• Identify skill gaps and support the planning of development programs for store-level staff and team leaders.

6. STAKEHOLDER MANAGEMENT

• Collaborate closely with internal stakeholders such as operations managers, unit heads, and corporate teams to align HR initiatives with business needs.

• Serve as the HR point of contact for regional/store-level leadership, addressing escalations and resolving workforce issues effectively.

• Ensure timely communication and feedback loops between employees and leadership to support a transparent and responsive HR environment.

WHAT WE ARE LOOKING FOR:

a) Must-Haves:

• Bachelor's or Master's degree in Human Resources / Business Administration or related field.
• 10+ years of experience in an HR Generalist role within a QSR, retail, or hospitality environment.
• Experience in handling HR operations across multi-location retail/QSR setups.

b) Nice-to-Haves:

• Proven track record in reducing attrition and driving employee engagement.
• Sound knowledge of labor laws and HR best practices.

c) Tools & Skills Required:

• Strong interpersonal and communication skills.
• Stakeholder management and the ability to engage with cross-functional teams.
• Ability to work in a fast-paced, people-intensive environment.

REPORTING STRUCTURE:

This role will report directly to the Founder.

CANDIDATES/APPLICANTS PLEASE NOTE:

Apex Growth Talent and/or its representatives never charge any fees or money at any stage of the recruitment process. We will never ask for OTPs, bank details, credit/debit card information, PAN, Aadhaar numbers, tax documents, or investment reports.