HRSS Retirals
Capgemini
2 - 5 years
Mumbai
Posted: 9/17/2024
Job Description
Job Description
Sr. No. Primary responsibility1 Should poses end to end knowledge in Retirals Function such as PF Trust/RPFC & Gratuity2 Handling Statutory Compliance w.r.t. EPFO and Labour Department3 Have knowledge of PF and Gratuity Administrative and financing functions4 Providing first level resolution to employee issues5 Ensure all queries are addressed & Handle escalations and drive process improvements to enhance employee experience6 Escalating to unresolved queries to next level7 Tracking, routing, and redirecting to correct stakeholders8 Ensure quality/quantity of processing is maintained as per agreed service level agreement.9 Circulate weekly report to all stake holders10 Set up regular call with all stake holders & discuss unresolved issues & take it for closure
Primary Skill
s Well versed with Microsoft Excel /Word/Power Point and web-based applications2 Excellent communication skills, both written and verbal3 Comprehensive understanding of and ability to assimilate local regulatory and compliance requirement into an ongoing operational framework4 Internal and external stakeholder relationship Management5 Provide timely solution on the issue escalated6 Customer service focus with controllership mind set and positive can-do attitude
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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