HRO-SM

• Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.

• Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

• Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.

• Coach, mentor, train and coordinate the activities of the team.

• Understand the use of data to give insights to the business. Be able to make decisions using data.

• Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks.

• Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.

• Owning implementation and delivery of Operational Excellence Framework including Visual Management System.

• Utilize capacity management tools to rightly schedule resources to meet demand for operations.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.