HRO

Skill : HRO International Benefits

Band : BPO 3

Job Description :

Key Responsibilities: 1. Global Benefits Administration: • Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies. • Collaborate with teams to administer various benefits • Experience in payroll processing, claims & vendor file SFTP • Experience in Pension enrollments and updates • Experience in wellness benefits and group health insurance and medical benefits • Experience in pre and post pension payroll and active payroll checks • Experience in supplier invoicing collaboration with finance teams 

2. Stakeholder and Vendor Management: • Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs. • Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

 3. Employee Engagement and Communication: • Lead onboarding sessions to educate employees about benefits programs. • Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

 4. Tool and Technology Expertise: • Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics. • Ensure data integrity and accuracy in all platforms.

 5. Operational Excellence: • Flexible to work with global teams, ensuring availability for urgent matters across time zones. • Proactively resolve issues related to benefits administration with a focus on employee satisfaction. 

Experience:

 • 6–7 years of hands-on experience in global benefits administration, managing diverse geographies. • Language Proficiency: Native-level fluency in English (both verbal and written). • Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage. • Experience in payroll processing, claims & vendor file SFTP • Experience in Pension enrollments and updates • Experience in wellness benefits and group health insurance and medical benefits • Experience in pre and post pension payroll and active payroll checks • Experience in supplier invoicing collaboration with finance teams