HRO

Skill: HRO

Location : Bangalore / Mumbai

Job Description :

• Acute analytical abilities to categorize and prioritize requests effectively under varying degrees of urgency and complexity. • A sound understanding of HR processes, systems, and standard operating procedures. • Adept in leveraging HR Service Delivery tools to enhance user experience and workflow efficiency. • Exceptional communication skills (multilingual), with an emphasis on clarity and empathy in all interactions • Masters or equivalent in Human Resources will be preferred.

• A service-oriented mindset, equipped to manage and respond to a high volume of inquiries with patience and professionalism.

 • Act as the initial point of contact for all HR inquiries, ensuring that all requests are getting acknowledged on timely manner as per the given SLA’s. • Conduct precise validation of each query to verify its relevance and completeness. • Systematically categorize incoming requests according to a predefined framework to streamline processing. • Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-L3) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, COE etc), based on the nature and complexity of the inquiry. • Furnish basic but comprehensive assistance and information to employees on HR processes, policies, and system navigation. • Proactively monitor and follow up on the status of requests to confirm progress and encourage expedient resolution. • Actively participate in the continuous improvement of HR Helpdesk operations by identifying patterns and providing insights on recurrent issues. • Maintain detailed records and documentation of all interactions, actions taken, and resolutions provided. • Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging insights from resolved inquiries to enhance the self-service capabilities of employees.