HRIS Support Administrator

Purpose:

This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.

Key Mission:

• Ensures software applications meet technical and functional requirements
• Ensures compliance with application standards, good business practices and group processes
• Manages or participates to group or local application(s) projects initial build or deployment
• Ensures functional support, corrective maintenance and evolution of the application (Requirement analysis, definition of technical and functional specifications, system configuration, etc.
• Executes and manages tests campaign
• Writes application documentation (design document, user guide, specification, tests document, etc.)
• Prepares and performs users trainings
• Collects and documents functional requirements from customers
• Transforms the requirements into a solution
• Participates to Level 2 support within the functional domain
• Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
• Maintains application(s) configuration
• Animates trainings for end users
• Works under the supervision of a Senior or Expert BAA