HRIS Specialist - SuccessFactors (Contractual)

About the Role:

The HRIS Specialist will be responsible for hands-on administration and functional support of SAP SuccessFactors Recruitment (RCM) and Onboarding (ONB) modules . The role requires direct ownership of system configuration, workflow management, troubleshooting, and integrations, along with a good understanding of end-to-end recruitment and onboarding processes from an HR Operations or Talent Acquisition perspective.

This position is offered as an 8-month contractual role.

Location: Narayana Health Corporate Office, Bengaluru

Qualifications:

• MBA / PGDM in HR or Graduate with strong HR systems exposure.
• 47 years in HR Shared Services / HR Operations , with hands-on experience in SAP SuccessFactors RCM & ONB modules
• Strong understanding of system implementation, testing, and configuration processes.

Key Deliverables:

1) SuccessFactors RCM & ONB Support

• Own day-to-day functional support for SAP SuccessFactors RCM and ONB modules .
• Resolve L1 system issues across requisitions, offers, onboarding tasks, roles, and approvals.
• Manage end-to-end recruitment and onboarding transactions with strong data accuracy and SLA adherence.

2) Configuration, Workflow & Integrations

• Configure and maintain RCM & ONB workflows, templates, and approval logic .
• Support and troubleshoot job portal and BGV integrations .
• Execute UAT, regression testing, and data validation for system changes.
• Coordinate L2/L3 escalations with implementation partners and IT teams.

3) HR Operations & Recruitment Support

• Support day-to-day HR operations and recruitment activities , including requisitions, offers, onboarding, and employee data updates.
• Coordinate with HR Operations, and HRIS teams to ensure timely and compliant hiring execution.
• Maintain process documentation, trackers, and audit-ready records .

4) Learning & Enablement

• Support HR automation initiatives , including offer and onboarding documentation.
• Deliver RCM & ONB system training to recruiters, HR teams, and hiring managers.
• Create and update user guides and training materials .

Candidate Skills Required:

• Strong SuccessFactors RCM and ONB expertise in configuration, workflows, and troubleshooting.
• Solid understanding of HR operations and employee lifecycle processes.
• Proficient in HRMS configuration, testing, ticket handling, and escalation management.
• Analytical, detail-oriented, and collaborative with a strong service mindset.