HR Specialty Service Specialist - Interview Scheduling

JPMorgan Chase is seeking a HR Specialty Servicing Specialist to support the Bengaluru/Mumbai corporate center. The HR Specialty Servicing Specialist will manage a high volume portfolio of openings at the non-exempt and professional levels. 

Job Summary

As an Interview Scheduler within the Talent Acquisition Operations team, you will play a vital role supporting activities required to successfully hire top talent.  Using good judgment and leveraging company best practices, you will manage complex interview requests across multiple locations, line of business and time zones.  The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.  Expert level written and verbal communication skills, strong decision-making ability and attention to detail and equally important.

Job responsibilities:

• Deliver an excellent client and customer experience for the candidates, recruiters, hiring managers, interviewers and admin assistants.
• Demonstrate understanding of the line of business and consult with managers on hiring process, Guide on fair interview hiring practices
• Contact hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange. Coordinate to schedule Phone/Zoom/In Person interviews to help select and fill open requirements
• Provide regular progress updates to recruiters and Hiring managers on the progress on interviews
• Utilize complete functionality of HCM and Ensure that data integrity is monitored and maintained within all tools leveraged
• Arrange candidate travel within JPMC guidelines
• Run standard daily, weekly, monthly recruiting and audit reports
• Compile various reports to determine and track trends

Required qualifications, capabilities, and skills:

• Customer Focus (Recruiter, Candidate, Hiring manager, Administrative Assistants and Interviewers)
• Ability to resolve conflicts and manage customer expectations 
• Ability to determine customer needs and provide appropriate solutions through relationship building 
• Ability to provide excellent stakeholder experience by having a proactive approach
• Effective verbal and written communication with both external and internal customers 
• Engage in interactive dialogue with customers through active listening
• Approach problems logically and with good judgment to ensure the appropriate customer outcome 
• Effectively prioritize work to ensure efficiency 
• Be able to think out of the box, ideate and come up with process improvements that will benefit the process and create a better client and candidate experience 
• Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
• Must be able to work overtime and weekends to support business needs.

Preferred qualifications, capabilities, and skills:

• 2 + years’ experience in a frontline voice-support Customer Service role
• Proven ability to prioritize and multi-task in a highly regulated, fast-paced environment
• Ability to work in a dynamic environment where work tasks vary and processes are changing
• Strong Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills