HR Shared Services Coordinator

ABOUT THE POSITION 

Columbia Sportswear Company’s Human Resources organization aims to advance company strategy and connect talented people with their passions through work and a life outside.  We need passionate people to create exceptional products, differentiated consumer experiences and to grow the business.   Our teams ensure the company’s success by focusing on attracting and retaining diverse talent, building organizational effectiveness, and supporting the mental, physical, social and financial wellbeing of all employees.

As a Shared Service (SS) Coordinator you’ll provide frontline support for HR-related inquiries and perform various tasks related to HR activities and programs.  Advisers maintain cross-functional knowledge of HR processes to assist contacts with all self-service activities.  You’ll report on trends related to those inquiries and partner with COE and Process Owners to ensure quick and effective resolution. 

HOW YOU’LL MAKE A DIFFERENCE

• Act as the front line of support for current and prospective employees in resolving a wide variety of HR inquiries and requests – actively triaging, resolving, and/or escalating each item as defined by service level agreements

• Perform cyclical reports, data audits and general administrative tasks on a routine basis – identifying errors and issues that occur and escalating for timely resolution

• Maintain employee facing HR resource artifacts by reviewing, testing, and making applicable updates

• Find opportunities for continuous improvement initiatives and propose solutions and ideas to find more efficient ways to deliver HR support to candidates, employees, and people leaders

YOU ARE 

• Excellent interpersonal and communication skills to provide excellent customer service with a variety of people, inside and outside of the company. Highly communicative, transparent, and can work with a sense of urgency

• A collaborator who can foster and champion cross-functional partnership to solve problems

• detail oriented, ensuring work is thorough, accurate, and most of all easily understandable to those outside of HR

• Ability to use discretion in dealing with highly confidential and sensitive information

• Newer to the HR field and excited to learn, grow and challenge yourself

YOU HAVE 

• General understanding of HR Functions

• Applied HR or relevant work experience including customer service

• Microsoft Office knowledge including Excel and Word

• Strong organizational skills

• User skill related to HCM Solutions, preferably Workday 

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.