HR Shared Services Analyst

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

Responsibilities

• Serve as a reliable resource on HR matters, such as performance management, onboarding, HR processes, and company policies.
• Act as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.
• Support HR processes to ensure prompt and consistent service delivery.
• Manage a designated ticket queue, logging all requests in the case management system and resolving them within SLA guidelines.
• Educate employees on self-service options to enhance the effective use of HR resources.
• Facilitate a positive onboarding experience for new hires.
• Coordinate midyear and year-end performance management activities, providing necessary support to employees and managers.
• Foster a positive team environment by collaborating with HR colleagues, participating in training sessions, and sharing insights during staff meetings.
• Review and interpret incoming HR requests, seeking clarification as needed to ensure accuracy.
• Utilize available resources, such as knowledge articles and quick guides, to address inquiries and support requests.
• Collaborate with HR team members and external vendors as necessary to ensure smooth and consistent employee experience.
• Escalate inquiries only after exploring all available resources.
• Identify the correct contacts within HR Centers of Excellence (COEs) for additional assistance or approval as required.
• Perform additional HR support tasks as assigned.

Qualifications & Experience

Minimum Requirements:

• Analytical skills
• Proficiency in PowerPoint, Excel, Power BI, and Power Automate
• Strong written and verbal communication
• Ability to manage multiple priorities and deadlines with attention to detail
• Bachelor's degree with 2 years of HR experience
• Credibility and relationship-building with employees and HR partners at all levels
• Ability to handle confidential information
• Excellent time management and organizational skills; proactive and responsible
• Independent work and assignment completion
• Working under pressure with positive attitude and high-quality customer service

Recommended Requirements:

• ServiceNow and Workday experience preferred
• MBA in Human Resources (regular program) with 0-1 years HR experience

Position Level

Country