HR Service Delivery Specialist
Accenture
5 - 10 years
Mumbai
Posted: 04/10/2025
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Job Description
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Employee Services - More into query/case management. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.• Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills • Excellent Customer Service skills • MS Office • Data base management • Regulatory & Non- Regulatory Reporting • Regulatory Compliance (Process specific) • HR Outsourcing • OE / CDP • Excellent communication and client relationship management skills. • Timely and transparent recognition and rewards for the team. • Recommend cost-effective, efficient procedural or production alternatives. • Required to work within clear budgetary guidelines. • Develop People through mentoring and resolve conflicts. Drive coaching culture. • Monitor and encourage the Team to create/follow up on development plans • Provide Input to monthly top level service analysis for client • Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements • Ensure high degree of compliance to the documented processes, client/organizational policies. • Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats Ensure OE documentation is updated and drive OE methodologies in day to day operations. • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence • Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams • Work collaboratively with all Internal & Third party stakeholders to achieve Business goals. • Ensure adherence to policy and procedures of the organization. • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy.
What are we looking for? Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in organization wide initiatives. • Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends. • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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