HR Service Delivery Senior Analyst
Accenture
5 - 10 years
Mumbai
Posted: 23/09/2025
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Job Description
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:4 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? ImKey Responsibilities: • Reporting & Analytics o Own and maintain internal operational reports and dashboards. o Analyze service delivery metrics and generate insights for leadership. o Prepare weekly/monthly performance summaries and variance reports. • Client-Facing Documentation o Create and update client decks and presentations for governance meetings. o Ensure consistency, accuracy, and branding compliance in all client materials. • Headcount & Resource Management o Maintain and update headcount trackers across projects and teams. o Support workforce planning and resource allocation activities. o Share attrition data with leadership • Financial Oversight o Track and report on budget utilization, cost forecasts, and financial KPIs. o Collaborate with finance prove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives.
What are we looking for? Key Responsibilities: • Reporting & Analytics o Own and maintain internal operational reports and dashboards. o Analyze service delivery metrics and generate insights for leadership. o Prepare weekly/monthly performance summaries and variance reports. • Client-Facing Documentation o Create and update client decks and presentations for governance meetings. o Ensure consistency, accuracy, and branding compliance in all client materials. • Headcount & Resource Management o Maintain and update headcount trackers across projects and teams. o Support workforce planning and resource allocation activities. o Share attrition data with leadership • Financial Oversight o Track and report on budget utilization, cost forecasts, and financial KPIs. o Collaborate with finance teams to reconcile and validate operational spend. • Process & Governance o Support PMO governance activities including risk tracking, issue logs, and change requests. o Assist in standardizing templates, processes, and documentation across delivery teams. o Manage Roll on / Roll off for employees o Manage access for client tools and maintain data sets o Maintain data logs for mandatory training o Prepare and circulate scorecards o SLA reports, quality reports, CSAT / DSAT Key Responsibilities: • Reporting & Analytics o Own and maintain internal operational reports and dashboards. o Analyze service delivery metrics and generate insights for leadership. o Prepare weekly/monthly performance summaries and variance reports. • Client-Facing Documentation o Create and update client decks and presentations for governance meetings. o Ensure consistency, accuracy, and branding compliance in all client materials. • Headcount & Resource Management o Maintain and update headcount trackers across projects and teams. o Support workforce planning and resource allocation activities. o Share attrition data with leadership • Financial Oversight o Track and report on budget utilization, cost forecasts, and financial KPIs. o Collaborate with finance teams to reconcile and validate operational spend. • Process & Governance o Support PMO governance activities including risk tracking, issue logs, and change requests. o Assist in standardizing templates, processes, and documentation across delivery teams. o Manage Roll on / Roll off for employees o Manage access for client tools and maintain data sets o Maintain data logs for mandatory training o Prepare and circulate scorecards o SLA reports, quality reports, CSAT / DSAT
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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