HR Service Delivery Associate Manager

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their teams technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as required Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement Plan and monitor the implementation of improvement initiatives.
What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Voluntary Benefits
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts