HR Service Delivery Analyst

Skill required: Employee Services - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1. Read, understand and analyze client process as per the business rules as a subject matter expert. 2. Execute the process accurately and timely as a hands on processor. 3. Master the given process and help the team members to overcome process related queries 4. Escalate issues and seek advice when faced with complex issues/problems. 5. Pay close attention to quality of written and verbal English skills within Team. 6. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 7. Ensure LWIs are followed and updated regularly and train the team members on process updates. 8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. 9. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. 12. Participates in various internal or client initiatives related to Process. 13. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. The Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.
What are we looking for? MS Office Focus on details Decision making ability Analytical skills Communication skills Customer Service skills Email Writing Skills HRT Systems HR Operations Business ExcellenceC11:C20 Flexibility & Adaptability Level 4 Teaming and Collaboration Level 4 Analytical Thinking Level 5 Multi Tasking/ Time Mgt Level 4 Resulted Oriented Level 4 Customer Service Orientation Level 5 Initiative Level 4 Logical Analysis & interpretation Level 5 Communication skills Level 4 Exhibits basic competency indicators occasionally. Exhibits basic competency indicators consistently and effectively. Exhibits competency indicators of medium complexity occasionally. Exhibits competency indicators of medium complexity consistently and effectively. Exhibits advanced competency indicators occasionally. Exhibits advanced competency indicators consistently and effectively.
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts