HR Service Delivery Analyst
Accenture
5 - 10 years
Bengaluru
Posted: 11/08/2025
Job Description
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Proactively manage cases through various Process Service Elements with reference to agreed solution, client s policies and Procedures. Provide expertise, advice and guidance to Clients/ Case advisors in the Leave and Absence areas. Review team member s cases against quality criteria and internal measures, SLAs, identifying improvement areas and providing feed back on the functional expertise. To drive quality in all aspects of Leave administration. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? •Written and verbal communication Need to have minimum of 5 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA & ADA is a must Need to have prior experience with the following applications: Workday & Service Now •Leave & Absence Administration MS Office Workday & Service Now US Regulations on LOA & Accommodation Analytical Thinking Multi Tasking/ Time Mgt Team Leadership Teaming and Collaboration Result Oriented " Effective Communication (verbal & Non verbal)" •Critical Thinking •Problem Management •Required to identify, assess, and resolve complex issues/problems within own area of responsibility and operating largely independently Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes. Demonstrates knowledge of Leave and Absence processes and related systems to effectively perform responsibilities Participates in cross-functional training and fulfils team backup responsibilities Researches and resolves issues related to processing leave transactions in ERP
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts Take responsibilities to own, implement, report process metrics, process risks mitigating actions and controls Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration. Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body s regulation. Provide expertise on all Service elements of Leave and Absence. Process employee leave requests, which includes verifying eligibility, tracking leave status, and provide support services to employees on leave Ensuring all SLA requirements are met as agreed with the client. Ensuring FMAL Compliance are MET Ensuring all internal measures and compliance are met. Provides day to day operational statistics and escalates any potential/current issues to the Team Lead. Recommend cost - effective, efficient procedural or production alternatives. Ensure that the Team manages their case loads on a day to day basis identifying delays and taking remedial action. Develop and implement training programs to help train new Case Advisors Uses and maintains process maps and all process documentation identifying inputs, outputs, roles & responsibilities of the process. Participates in OE programs, Process improvement programs. Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines and send it to the required Stakeholders (Payroll & Benefits Team) Create all communications related to approval, denial, extension and cancellation of leave requests and keep the Stakeholders informed as specified in the Processes. Provide appropriate support processes and ensure compliance in adhering to client policies/practices. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures.Any Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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