HR Service Delivery Analyst

Skill required: Employee Services - Workday Talent Management
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:3-5 Yrs
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Complete the transactional and administrative activities performed by U.S. Foodservices HR Shared Services organization. Responsible for US Foodservices data entry into our HR systems (including but not limited to PeopleSoft, Taleo and Learning Management System), back office activities related to HR processes (includes but not limited to Personnel Administration, Organizational data maintenance and Compensation Administration), and related recordkeeping. Resolve inquires from employees, managers and division HR for standard HR policies and procedures. Employee Services - More into query/case management The Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.
What are we looking for? RELATIONSHIPS Internal: VP-HR Shared Services, HR Operations Project Manager, Support Office HRIS, E-Learning, Compensation, and Benefits teams, Division HR staff, employees and managers/supervisors. External: Third Party Vendors QUALIFICATIONS Education/Training: Associates degree, required. HR certification, preferred. Related Experience/Requirements: A minimum of 2 years of related Human Resource experience either in HRIS or Generalist function, required. 1-2 years working in roles within a call center or shared services environment, preferred
Roles and Responsibilities: Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of on line HR systems) Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues Process requests submitted from the divisions, entering data or completing transactional processing into HR systems (PeopleSoft, Taleo and other Talent Management solutions) Complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems Leverage workflow tools to initiate and monitor to completion all activities in work lists Consider impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordingly Partner with HR Operations, HRIS, other HR functional area and third party provider teams to support efficient research and issue resolution Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution Periodically complete audit and reconciliation of data Update HR Operations procedural documentation for processes supported by HR Shared Services