HR Operations Analyst [T500-22681]

About ANF

At ANSR, we operate A&F Co. Bengaluru, a hub of digital transformation delivering services exclusively to our client, Abercrombie & Fitch Co. (A&F Co.). A&F Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

HR Operations Analyst - Workday Support

About the Role

The HR Help Desk Associate plays a key role in delivering a high-quality employee experience across our global workforce. As a member of the Tier 1 HR Support team, you will be the first point of contact for associates seeking assistance with HR processes and systems, primarily within Workday. Youll provide timely resolution to inquiries, triage cases to Tier 2 experts when needed, and help ensure employees can easily navigate our digital tools.

What Youll Do:

• Serve as the primary point of contact for HR inquiries via case management, ensuring fast, accurate, and friendly support
• Troubleshoot Workday issues and guide associates through HR transactions such as:
• Personal data changes
• Job changes, leave requests, scheduling, and benefits navigation
• Talent, learning, and performance workflows
• Create and update knowledge base articles based on recurring questions and new processes
• Use case management and analytics tools to track status, escalate when needed, and identify root causes or process gaps
• Partner closely with HR Product, Workday Platform team, Payroll, Compensation, Benefits, HRBPs, and Store Operations teams to ensure seamless employee support
• Assist with Workday feature releases by validating new functionality and refreshing help content
• Assist with generating and troubleshooting basic reports in Workday
• Maintain high standards of data privacy, accuracy, and compliance in all interactions

What You Bring:

• 25+ years of experience in HR Operations, Shared Services, Customer Service, or related support environments
• Working knowledge of HR technologies; familiarity with Workday strongly preferred
• Strong written communication skills with a service-oriented mindset; able to translate technical steps into plain language
• Problem-solving skills with the ability to follow standard procedures but know when to escalate
• High attention to detail and comfort working in fast-paced environments
• Experience with case management systems (e.g., ServiceNow, Workday Help) is a plus

Success Outcomes:

• Employees resolve their HR questions quickly and confidently; with minimal handoffs
• Knowledge gaps are proactively identified and addressed in the knowledge base
• Workday becomes the default system employees trust for HR support